Return and Refund Policy

Effective Date: 01.02.2025

Thank you for shopping at Harnessed by Nature. We are committed to ensuring your satisfaction with our cosmetics. If for any reason you are not completely satisfied with your purchase, we’re here to help. This Return and Refund Policy outlines your rights and responsibilities under U.S. law.

Returns

Eligibility

To be eligible for a return:

  • The item must be unused, unopened, and in the same condition that you received it.
  • The item must be in its original packaging.
  • The return request must be made within 30 days of purchase.

Process

  1. Initiate a Return: Contact us at [Your Customer Service Email]  to request a return authorization. Please provide your order number and the reason for your return.
  2. Return Shipping: Ship the product to the return address provided by our team. You will be responsible for paying the shipping costs for returning your item unless the product is defective or the return is due to our error.
  3. Inspection and Approval: Once we receive your item, we will inspect it and notify you of the approval or rejection of your return. If approved, your refund will be processed.

Refunds

Approval and Timing

Once your return is approved, we will initiate a refund to your original method of payment. Refunds typically take 5-10 business days to process, depending on your payment provider.

Non-Refundable Items

Certain items are non-refundable, including:

  • Gift cards
  • Sale items marked as "final sale"
  • Opened or used products (unless defective)

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [Your Customer Service Email].

Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 7 days of receipt. We will arrange for a replacement or refund, including shipping costs, at no additional charge to you.

Exceptions

Under U.S. law, refunds may not be required for custom or personalized items, or if the product cannot be resold due to health or hygiene reasons. Exceptions will be clearly noted on the product page.

Cancellations

Orders can be canceled for a full refund if the cancellation request is made before the item has shipped. Please contact us immediately to cancel your order.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

  • Email: [Your Customer Service Email]

We value your trust and are committed to providing you with high-quality organic cosmetics and excellent customer service.